Terms and Conditions

Cancellation Policy

Cancellation Policy

8) In certain instances, postponement of mediation is inevitable. No cancellation fee will apply to a postponed mediation, other than any irrecoverable expenses and work actually carried out prior to notification (e.g. venue cancellation fees, lost time by mediator, travel ect and administration).

9)The Dispute Mediation Consultancy will levy a fee to cover costs where a mediation is cancelled which will be as follows;

(i)   cancellation 5 or more working days before the mediation was due to take place: no mediation fee shall be payable other than the   standard arrangement fee and any irrecoverable expenses (such as venue costs etc) incurred.

(ii)  cancellation 3-4 working days before mediation was due to take place: the standard arrangement fee plus 25% of the agreed professional mediation daily rate fee shall be payable in addition to the  irrecoverable expenses (such as venue costs etc) incurred.

(iii)  cancellation 3 working days before mediation was due to take place: the standard arrangement fee plus 50% of the agreed professional mediation daily rate fee plus the fees for any preparation time actually spent by the mediator shall be payable in addition to the  irrecoverable expenses (such as venue costs etc) incurred.

(iv)  Where a cancellation is made within 48 hours of the mediation date (excluding Saturday, Sunday and public holidays): the full agreed fees will be payable in addition to the  irrecoverable expenses (such as venue costs etc) incurred.

Dispute Mediation

Mediation is a practical yet sophisticated process designed to address the real issues and obstacles behind conflict in reaching a commercially viable solution.

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